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Privacy Policy

Citizens Advice Dorchester, Sherborne & Districts is registered under the Data Protection Act 1998.

Permission to Store Information

In order to help you, we need to maintain a record of your case. Under the Data Protection Act, we need your consent to store your personal details.  By using our email advice service, you agree to the following statement: ‘I give my consent for the Citizens Advice service to process and use my personal information.  I understand that this information will be kept confidential to the Citizens Advice service.’

Confidentiality is key to the service provided by all Citizens Advice offices.

Forms on this site sometimes ask for data of a sensitive nature but please be assured that everything you tell us will be treated in strictest confidence.

Some of the data which we ask to record may not appear directly relevant to your query but it is used for statistical purposes with the aim of improving the service provided to all clients by Citizens Advice.

None of the forms on this site contain hidden fields and so, apart from the date and time of the request, will pass to us only the information which you have typed in.

While every effort is made to ensure the security and integrity of e-mails no data transmission over the internet can be guaranteed 100% secure. We will return information to the email address of the sender only. Emails from Citizens Advice may be confidential and are intended solely for the use of the individual to whom they are addressed. As emails between you and the Dorchester and Sherborne Citizens Advice offices will be sent unencrypted, security and confidentiality can not be guaranteed. If you are concerned about confidentiality then please contact us by phone or in person.

The data we store is shared with other Citizens Advice offices who are working in partnership to provide the best possible service to clients.

We are subject to regular audits by the Citizens Advice national association, the Community Legal Service and Office of the Immigration Services Commission. The people who do these audits will sign a confidentiality statement, as do all our staff. Citizens Advice will keep your email electronically for reference and audit purposes.

Please note that giving us permission to keep records in this way does not allow us to contact other agencies on your behalf or to pass any information on to them. If this is necessary we will ask you to sign a Form of Authority. Your personal details will not be sold to anyone.